Legian Beach Hotel

GUEST AND EMPLOYEE CARE

As your safety and health as well as the safety and health of our employees are paramount, please observe the following requirement while enjoying your long awaited holidays to our Resorts.

We are all held responsible without exception.

HEALTH & SAFETY PROTOCOL WHILE STAYING WITH US

  1. TOUCHLESS GREETINGS

Please excuse us for not shaking your hands or giving you hugs as usual. We will instead greet you with the Balinese Way by putting both hands on our chest (Panganjali)

  1. WEAR MASK
  • Everyone is required to wear mask in public places
  • If you do not have one, please inform us so that we can provide you with a mask
  1. WASH HAND
  • Everyone is required to wash hand with soap often
  • Hand Sanitizer is only recommended when it is not possible to wash hand
  1. SAFE PHYSICAL DISTANCING
    • Everyone is required to maintain a minimum of 2 (two) meters distance from others, except family members travelling together
    • Tables and chairs in all our outlets have been arranged accordingly
  1. ROOM CLEANING
    • We require that you are out of the room during cleaning
    • Cleaning of your room may take longer than usual in other to complete our health and sanitation protocol.
  1. MINIMIZE GATHERING
    • It is not recommended to make gathering with more than 10 people, unless family travelling together
    • Big gathering can be arranged with the hotel and protocol must be followed
  1. BARRIERS & PROTECTIVE WEAR

For the safety of all:

    • Please excuse us that we need to install transparent barriers at all our cashiers and Front Desk
    • All our service employees at restaurants and bars will wear protective equipment
  1. NOT FEELING WELL DURING STAY?
    • Immediately inform us
    • Go back to your room and wait for Medical Staff to come and check your conditions
    • Follow guidance given by the Medical Team
  1. HEALTH INSPECTORS

Health Inspectors will go around the property regularly and kindly please follow their guidance and recommendations for the safety and health of all of us.

 

BEHIND THE SCENE, IF YOU WISH TO KNOW.

OUR CLEANING PRODUCTS & PROTOCOL

  1. CARS AND VEHICLES
    • All guest cars will be cleaned and disinfected thoroughly every time after use and before servicing the next guests.
    • Luggage will be sprayed with disinfectant upon arrival at the hotel.
  1. PUBLIC  SPACES & COMMUNAL AREAS

All surfaces are cleaned frequently with disinfectant, this includes but not limited to chairs, tables, counters, lift buttons, public phones, door handles, public toilet covers and flusher, pool chairs, and soon

  1. GUEST ROOMS

Cleaning of your room may take longer than usual in other to complete our health and sanitation protocol. We require that you are out of the room during cleaning.

  1. FOOD & BEVERAGE
    • In person contact will be minimized
    • Buffet items variety will be reduced in order to increase sanitation
    • ROOM SERVICE
      1. Food & Beverage Delivery will be without human contact, our staff will knock on your door or ring the doorbell and leave the food outside of your room.
      1. Please sign the bill and hand it over to the staff.
      1. Once you are done, please contact room service at ext. 1 (one) and leave all the room service items outside of your door.
  1. ELEVATOR / LIFT

Surfaces and buttons will be cleaned and disinfected regularly throughout the day

  1. LAUNDRY
    • Washing and drying is done in a strict procedures for safety and health
    • All staff wear protective equipment and tools to avoid touching linen directly with the hand (including pool towels)
    • Delivery of dirty and clean linen, including pool towels, is done with protective tools.
  1. BACK OF THE HOUSE
    • All surfaces, especially high traffic areas, employee areas and facilities, are cleaned and disinfected regularly throughout the day
    • All employees health condition and body temperature are checked every time they enter the hotel. Entry will not be allowed for any presumptive condition of a case.
    • Employees whose family members just come from other cities or abroad will not be allowed to come to work for at least 14 days.
  1. SHARED EQUIPMENT

All shared equipment and tools will be cleaned and disinfected before storing at the end of every shift

  1. ROOM RECOVERY PROTOCOL

In the unlikely event of presumptive case involving guest, the said guest room will be taken out of service and quarantined. The said guest room can only be put back into service after enhanced and deep cleaning with disinfectant have been done according to health and safety protocol.

 

 

For further information, please contact :

 

Dilla (Ms.)

Digital Marketing Executive

E: marcom@legianbeachbali.com